Workspace Desktop Edition is a software application developed by Genesys Telecommunications Laboratories that provides a unified desktop interface for contact center agents to manage their interactions with customers.
Agents can use the application to handle voice calls, email, chat, and social media communications from one platform. The interface is designed to be simple and intuitive, with easy access to all necessary customer information and tools.
The application is highly customizable and can be tailored to meet the specific needs of each contact center. It includes features like automated routing, real-time reporting, and workforce optimization to improve efficiency and performance.
Workspace Desktop Edition is widely used by global companies across various industries, including healthcare, financial services, retail, and telecommunications.
The software helps contact centers provide exceptional customer service by streamlining their processes and empowering agents with the tools they need to succeed.
Note: Genesys Telecommunications Laboratories is now known as Genesys.
개요
Workspace Desktop Edition 범주 교육 Genesys Telecommunications Laboratories개발한에서 상업용 소프트웨어입니다.
Workspace Desktop Edition의 최신 버전은 현재 알려진. 처음 2021-03-27에 데이터베이스에 추가 되었습니다.
다음 운영 체제에서 실행 되는 Workspace Desktop Edition: Android/Windows.
Workspace Desktop Edition 하지 평가 하고있다 우리의 사용자가 아직.
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