Workspace Desktop Edition

Workspace Desktop Edition is a software application developed by Genesys Telecommunications Laboratories that provides a unified desktop interface for contact center agents to manage their interactions with customers.

Agents can use the application to handle voice calls, email, chat, and social media communications from one platform. The interface is designed to be simple and intuitive, with easy access to all necessary customer information and tools.

The application is highly customizable and can be tailored to meet the specific needs of each contact center. It includes features like automated routing, real-time reporting, and workforce optimization to improve efficiency and performance.

Workspace Desktop Edition is widely used by global companies across various industries, including healthcare, financial services, retail, and telecommunications.

The software helps contact centers provide exceptional customer service by streamlining their processes and empowering agents with the tools they need to succeed.

Note: Genesys Telecommunications Laboratories is now known as Genesys.